Complaints

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Currencies 4 You is committed to providing an excellent service to all our customers, but occasionally things can go wrong.

We take all complaints seriously and endeavour to resolve all grievances promptly. So please let us know when you feel we have made a mistake or done something you find unsatisfactory. You will help us improve our service further.

How to Complain

The first step is to contact your account manager. If your concern is about their service, they will respond to your complaint. Otherwise you may contact us directly.

Our complaints contact detail is: Info@currencies4you.com

Complaints Time

We endeavour to resolve your complaint within 2 working days and will send you a letter summarising how we have resolved your complaint within 5 business days of your complaint.

If your complaint needs further investigation, we will send you an acknowledgement letter within 5 business days and give you the name of the person you should contact. We will have made a decision on your complaint within 8 weeks.

Taking your complaint elsewhere

If you are not satisfied with the response to your complaint that you receive from us, or have
not received a response within eight (8) weeks, you may be entitled to complain to the UK Financial Ombudsman Service

The Financial Ombudsman Details are:
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Website: www.financial-ombudsman.org.uk
Telephone: +44 (0) 8000 234567 or +44 (0) 300 123 9123

What's Going On?

“Many thanks to you, Lauren, Prem and all your team for the excellent service we have received during 2018 and we look forward to working with you in 2019.”

Nicky Wragg

Get Started

“Steph & Corina were both patient and helpful. This initial transfer took a little longer to receive than expected but very happy overall.”

Ian Brown

“Super efficient, friendly and available. This is a professional team and they made a stressful deadline disappear with ease.”

Rebecca Carlen

“From first contact through to final transaction I was impressed with C4Ys helpful advice, patient understanding of a 1st-timer, impressive and so easy administration systems and staff guidance in that dept. The final professional currency exchange advice was also clear and beneficial to the
overall result. C4Y was recommended to me and I am glad that it was! Well done and thank you.
“

Gerald Fisher

“The whole team is very helpful, and always there to help with all currency concerns. The best part is their rates offered are always beyond expectations!”

Karan Anansongvit

“Excellent help throughout for my first transfer to UK”

Audrey Lewis

“An excellent experience, dealing with the Spanish & London Office.”

Stewart Muir

“I was very happy with the speed and ease of C4U in setting up the account and arranging the transfers. I was also very pleased with their FX rate which was higher than any other companies we contacted.”

Lawrence Burke

“Excellent service and everyone has been so efficient and helpful!”

Peter Robinson

“Mark has made the set up and first transfer so easy & swift. Will be moving all my international payments to him going forward”

Ben – Grimey Limey Records

All testimonials, reviews, opinions or case studies presented on our website may not be indicative of all customers. Results may vary and customers agree to proceed at their own risk.

Currencies 4 You Ltd is a company registered in England and Wales (registered no. 06866898). Registered office: Regus House Victory Way Admirals Park, Crossway, Dartford, Kent, DA2 6QD. Currencies 4 You Ltd Payment and for clients based in the United Kingdom and rest of the world, payment services for Currencies4you are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).For clients based in the European Economic Area, payment services for Currencies4you are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701). For clients based in the United States, payment services for Currencies4you are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011. Payment Services are provided by Equals Connect Limited, registered in England and Wales (registered no. 07131446). Registered Office: Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Connect Limited are authorised by the Financial Conduct Authority to provide payment services (FRN: 671508). Payment services for Currencies 4 You Ltd are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). Licence No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951. Currencies 4 you's payment and foreign currency exchange services are provided by Global Currency Exchange Network Ltd T/A GC Partners. Global Currency Exchange Network Ltd is authorised by the FCA under the Payment Services Regulations, 2017 (FRN: 504346). Registered as a Money Services Business, regulated by HM Revenue & Customs ("HMRC") under the Money Laundering Regulations 2017. (Registration number is 12137189). Registered in England and Wales. Company number 04675786. Registered Office 3rd Floor 100 New Bond Street, London, England, W1S 1SP. | Terms and Conditions | Privacy Statement | Careers