FAQ


How do I know my money has been sent?

Once your payment has been sent, you will receive a Payment Reciept immediately, outlining the time, date, and amount sent. So you can file this for your own piece of mind.

How long does my money take to get to the beneficiary?

Usually transfers will reach the beneficiary the same day depending on the time sent. Some destinations may take longer depending on the time difference to the country your payment is being sent to.  Currencies 4 You will be able to advise you appropriately

How do I open an account?

To open a free no obligation account with our organisation, visit our website and open an account online.

What is the best way to transfer money to you?

Bank to bank transfers are the only way to transfer funds to your account with us, this can be done online, via telephone banking or simply pop into your local branch. We do not accept cash or cheques.

How do I become a Partner?

To become a partner please visit the Partners section of our website, all you need to do is complete the form and submit this to us. Once we receive this a designated member of our team will contact you and inform you of all the benefits.

How do I know my money is secure?

Ebury is regulated as an Authorised Payments Institution by the Financial Conduct Authority. Our registration number is: 522933.

The FCA requires us to meet standards across three areas. Ebury exceeds all three of these standards which cover:

  • Capital Adequacy – The levels of capital requirements are based on our level of activity. The FCA reviews our capital adequacy on an annual basis.
  • Client Protection – Our client funds are held in segregated accounts, entirely separate from our own operating accounts, so client funds are always safe.
  • Robust Internal Risk Management – We have strict governance and operational processes in place to scrutinise the accuracy of each of our transactions, with appropriate involvement from our Directors. Compliance with our governance and processes is regularly audited.

Will my details be passed onto third parties?

No. We do not pass your details on to any third parties, under the Data Protection Act 1998

If you have any other questions or queries which have not been covered above please email info@currencies4you.com and we will be happy to answer your questions.

What's Going On?

Currencies 4 You Limited is a company registered in England and Wales (registered no. 06866898). Registered office: Regus House, Victory Way, Admirals Park, Crossway Dartford, DA2 6QD. Currencies 4 You's Payment and Foreign Currency Exchange Services are provided by Ebury Partners UK Limited. Ebury Partners UK Limited is authorised and regulated by the Financial Conduct Authority as an Authorised Payment Institution (Financial Services Register No. 522933). Ebury Partners UK Limited is registered with the Information Commissioner's Office under the UK Data Protection Act (registered no Z209673X) | Terms and Conditions | Privacy Statement | Careers